Field Applications Engineer (FAE)

About Us:

We are a dynamic and innovative semiconductor startup company focused on developing cutting-edge digital signal processors (DSP) for optical transceiver modules. Our mission is to revolutionize the field of coherent optical transceivers through advanced technology and exceptional customer experiences. As a startup, we offer a vibrant, fast-paced work environment where your contributions will directly impact our success, directly contribute to the value of your company equity, and shape the future of optical communications.

Job Description:

We are seeking a highly motivated and self-starting Field Applications Engineer (FAE) to join our team. As an FAE, you will play a crucial role in driving customer satisfaction and technical excellence, and you will be a key influencer on Retym securing customer design wins. You will be the bridge between our customers and our engineering team, providing technical expertise, support, and guidance throughout the pre- and post-sales process. Your ability to communicate complex technical concepts in a clear and engaging manner will be essential to our success. As an early addition to our still-small commercial team, you will also be able to contribute to growing the FAE function and team for our company.

Responsibilities:

• Technical Support and Customer Engagement:
• Serve as the primary technical point of contact for our customers, offering expert guidance on the integration, deployment, and troubleshooting of our DSP products.
• Collaborate with customers to understand their unique requirements, provide customized solutions, and offer technical recommendations to optimize performance.
• Conduct product demonstrations, presentations, and technical training sessions to customers, both remotely and on-site.
• Build strong, long-lasting relationships with customers, fostering trust and becoming a trusted advisor for their technical needs.
• Pre-Sales Support:
• Work closely with the sales and marketing teams to support customer evaluations, including hardware setup, software integration, and performance benchmarking.
• Assist in preparing and delivering technical proposals, feasibility studies, and product specifications to potential customers.
• Post-Sales Support:
• Provide timely and effective technical support to customers, addressing any product-related inquiries, issues, or escalations.
• Collaborate with internal engineering teams to investigate and resolve customer-reported technical issues.
• Continuously gather customer feedback, identifying opportunities for product improvement and communicating them to the engineering and product development teams.

Requirements:

Requirements:

• Bachelor's degree in Electrical Engineering, Computer Science, or related technical field. A Master's degree is a plus.
• 3+ years of experience in a customer-facing technical role, such as FAE, applications engineer, or technical sales engineer, within the semiconductor industry.
• Strong knowledge of digital signal processing (DSP) fundamentals and familiarity with how DSPs work within optical communications modules and equipment.
• Familiarity with the construction and components inside optical transceiver modules, particularly coherent optics. Experience with cloud and data center use cases and customers is preferred.
• Hands-on experience with C coding and API integration, Python, and embedded firmware debug at customer sites.
• Experience with Hardware interfaces required: I2C, SPI, JTAG.
• Excellent interpersonal and communication skills, with the ability to convey technical information clearly and effectively to both technical and non-technical stakeholders.
• Proven problem-solving skills and the ability to thrive in a fast-paced, startup environment.
• Capability for setting up new processes to track progress and drive expedient customer satisfaction.
• Ability and willingness to travel, often internationally, up to 40% of the time to support customer engagements, attend trade shows, and conduct on-site technical visits.
• Demonstrated ability to build and maintain strong relationships with customers, particularly with technical staff.

Compensation:

• Competitive pay
• Company Equity
• Health plan
• Unlimited vacation

Join our dynamic team and be a part of revolutionizing the future of optical communications. If you are passionate about cutting-edge technology, have strong technical expertise, and excel in customer-facing roles, we would love to hear from you!