Looking to join a fun-loving and inclusive culture that has your back? Our fast-growing and dynamic company provides a life experience that supports your professional growth and personal well being.

With offices around the world, ServiceRocket’s five-star products and services help tech giants like Atlassian, Salesforce, and Workplace from Meta get the most from their software. We enable fast-growing companies to take off. And so will your career!

The Professional Services Consulting area is responsible for providing fee-for-service consulting services to clients by providing a complete project solution to achieve measurable business improvement using company products and services, defining opportunity/process around outsourced solutions, systems integration or other proprietary tools.

Responsibilities:

Design, develop, and implement high quality solutions including architectural system design
Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
Provide experienced guidance, feedback, and recommendations to customers based on established best practices
Support the roll-out, adoption, and scaling of provided solutions for customers
Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
Advise on internal tools and processes as a senior member of the technical team
Promote yourself as a subject matter expert and valued member of the community
Assist with proposal development and statement of work definitions
Engage with potential customers on sales calls as a technical resource, advising on product solutions

Skills and Qualifications:

Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines
Strong experience as a technical consultant or systems administrator, combined with a solid background in service design and delivery with some business analysis experience
A successful history in customer engagement and demonstrated exceptional consulting and influencing skills (including at C-level)
Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training
Excellent analytical skills with the ability to take a holistic view across a range of domains
Demonstrated expertise in undertaking analysis, evaluation and translation of customer requirements and feeding into solutions
Excellent communication skills, including workshop facilitation, written and verbal communication
Experience with Agile development methodologies

Essential Technological Skills:

Strong knowledge of software products both in terms of application-side and administration of the various platforms
Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration and other related technical skills
Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)
Software development skills, to handle the end to end development of a small software project (i.e. an integration component)
An understanding of web application architecture
Familiarity with ITIL and ITSM principles
Experienced in UAT testing and test use-case development
Understanding and experience with integration scenarios with tools like CI/CD platforms such as Jenkins and others
Knowledge in cloud technologies

The US annual pay range for this Level 3 position is between $76,000 to $121,600 per annum. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The pay range is the base pay being offered combined with our company wide bonus plan. In addition, we provide allowances to cover technology, education, and wellness and a full range of medical, retirement, and other benefits. The total earnings may vary depending on experience and geographical location.

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

*Only shortlisted candidates will be notified*

This position is not eligible for visa assistance/sponsorship or relocation assistance. Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team.

With a competitive salary and career pathway to advance your skills, you’ll reap the rewards of growth with ServiceRocket’s unique Share the Fruit program and an opportunity for stock options. Our generous health and wellness benefits allow you to care for yourself and loved ones. We also offer monthly stipends that support how you work and encourage a healthy work life balance.

Wear the Rocket and come grow with us!

Technology Consultant at ServiceRocket

Job description

Responsibilities:

Skills and Qualifications:

Essential Technological Skills:

Required profile

Experience

Hard Skills

Other Skills

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