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Remote Customer Service Representative

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Argentina

Offer summary

Qualifications:

Fluency in English, Proven experience in Customer Service, specifically with Amazon.

Key responsabilities:

  • Assisting customers with inquiries and concerns
  • Ensuring customer satisfaction and resolving any issues promptly
Dalstrong Inc. logo
Dalstrong Inc. Retail (Super / Hypermarket) Startup https://www.dalstrong.com/
11 - 50 Employees
About Dalstrong Inc.
Dalstrong believes in the power of cooking to unite us and bring out the best in people. To break barriers and build community. The tools we create are made to empower your creative journey and, in some cases, take your professional career to the next level. In product innovation, in beauty and functionality, in unlimited culinary creativity and self-expression, in professional and recreational pursuits, in the love that is felt when we feed ourselves and our family… There Are No Limits.
See more Dalstrong Inc. offers

Job description

Company Description

About Us

We are a large international kitchen knife and cookware e-commerce company based in Canada but with a team that is distributed around the world. We sell through many channels including Amazon, Shopify & Walmart. You can find out more about the company here https://dalstrong.com/.

Job Description

At Dalstrong we’re hiring for an all-star REMOTE Customer Service Specialist to join our remote team! Whether you’re a hobbyist or a pro, our aim is to enhance the experience of our clients’ culinary creations.

This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you’re a detail-oriented, organized and self-motivated Customer Service Specialist located in the Americas Region, we’d love to hear from you!

What You’ll Do!

  • You will assist customers about product inquiries/concerns.
  • You will make sure that customers are delighted and satisfied with their customer service interaction.
  • You will make sure that you turn customers around in case they are dissatisfied with shipping/product delays.

Qualifications

Who You Are (Requirements)

  • Fully fluent in English.
  • Proven experience with Achieving Customer Service Excellence
  • Experience working with Amazon within a customer service capacity
  • Hard-working, resourceful, self-motivated, detailed, and responsible
  • Passionate about helping others and the company succeed
  • Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
  • Knowledgeable in MS Office, Google Sheets, Project Management tools
  • Experience using Freshdesk (or similar) is a plus.
  • Willingness to work for a single employer exclusively
  • Capacity to work additional hours if needed

Additional Information

What’s in it for YOU?

  • Work/life balance. Flexible time-off, holidays, sick days, and a fun remote start-up culture
  • Free premium culinary products from our company

Ready to Meet Us?

For immediate response, please go to our careers site

https://dalstrong.com/pages/career

Required profile

Experience

Industry :
Retail (Super / Hypermarket)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

FreshdeskCustomer CentricitySales ExcellenceProject Management

Other Skills

  • Verbal Communication Skills
  • Google Sheets
  • Resourcefulness
  • Accountability
  • Self-Motivation
  • Detail Oriented
  • Proactivity
Are you interested?

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