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Success Engineer, Community Focus

fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Anywhere

Offer summary

Qualifications:

Strong technical background with 3-5 years of coding or systems administration, Experience with data visualization tools and good SQL skills.

Key responsabilities:

Engage in customer-facing activities mainly on public forums and social channels
Provide guidance to customers on handling and transforming data effectively

Metabase Information Technology & Services Scaleup https://www.metabase.com/

51 - 200 Employees

HQ: San Francisco

See more Metabase offers

Job description

Even if you don’t meet 100% of the qualifications below, please still consider applying. We believe in

a holistic approach when evaluating talent for our team.

Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people love us.

We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies.

Metabase is looking for a customer-focused, highly technical Success Engineer, Community Focus to join our growing global team! We are looking for someone who loves data analytics, enjoys helping others, and is excited to work for a startup to help drive our Success Engineering team’s mission to help our customers be successful by guiding them on how to get data from all the various places it lives, transform it into useful shapes, or to convert their questions into actual queries that can be executed. You will help and build relationships with our customers in the public places they hang out (like LinkedIn, Twitter, Reddit, and data slack communities), providing help to Metabase users using our open source and for-fee products. Our discourse forum is often the first resource that comes up when our customers search for issues and it’s used by Metabase customers big and small.

A typical day will involve a mix of answering our users on our discourse forum and helping customers on Twitter or other social channels. Any given week, you might correspond with our users to hear what they’re trying to accomplish, construct SQL queries to analyze data in Metabase, drop into a programming language to debug an embedding issue, collaborate with our writing team, or participate in brainstorming sessions on what content we should create for our customers.

Why Success?

We are the voice for our customers. Our product team reviews our feedback, asks us for advice, and engages with our customers proactively. We have a writer on our team who reviews what questions our customers are asking and improves our documentation, so the next customer doesn’t have to ask. We also work closely with an engineering team focused on critical issues and our escalations, so we don’t have to worry about our customers being impacted by major bugs for a long time.

We’re 100% remote, and our operations are designed that way. People work during the times that work for them. You are not expected to be “on” at all times, and there are no points for responding quickly to every Slack you receive.

We don’t overpromise our customers. Since we’re open source, our customers can see what we’re doing in our Github repository and our roadmap is publicly available for our customers at all times.

Many companies use the word “success” to describe jobs that are really sales jobs or account management jobs with quotas. We are not about that. We’re exclusively here to make sure our open source users, our future customers who are currently on trials, and our current paying customers all get the appropriate help they need to be successful.

If you want to take part and have a voice in a truly growing business, believe that BI analytics should be easy to use and set-up, and that self-service analytics should be a real thing and just some marketing jargon that people put on their websites, please apply!

Being a Success Engineer at Metabase would be a great fit for you if you:

Enjoy helping people and solving their problems
Have a strong technical background (minimum of 3 -5 years writing production code or administering systems)
Have experience with using data visualization or data analytics tools (bonus if you have experience using Metabase)
Have excellent written communication
Are comfortable being the face of Metabase during webinars or in-person events

You are an expert in at least one of:

Running Metabase on a variety of operating systems for multiple years
Strong background in networking and how web applications function
Managing servers (either physical, or Docker, or AWS/GCP/etc)
Managing databases and strong SQL skills

It’s not required, but a plus if you:

Have experience with open-source products
Are fluent in multiple languages (this is helpful as our users are world-wide)

We're a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers. We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development. We're relentlessly user-focused and believe in building long-term value, not short-term hacks. And we raised a $30M Series B to take our approach to the next level for years to come.